Shipping FAQ2020-06-29T23:51:33-05:00

Ferndale Market Shipping FAQ

Ferndale Market Shipping FAQ

Shipping Questions & Answers:

Can I send a gift box?2023-10-11T08:09:55-05:00

Absolutely! When you are on the checkout page, select the box indicating that your order is a gift and include a message to the recipient.

What should I do when I receive my order?2023-10-11T08:11:56-05:00

We ship all perishable orders with ice packs and products should arrive cold to the touch.

If you’ve ordered any raw turkey products, such as a whole turkey, we recommend freezing them until you are ready to cook them.

Our smoked products are suitable unopened in your fridge for 30 days.

When will I receive my order?2023-10-11T08:14:33-05:00

Orders are shipped once a week. You will receive a shipping confirmation email once your order ships.

Can I substitute products in a box?2023-10-11T08:15:10-05:00

Due to box weight and shipping logistics, we are unable to offer substitutions at this time.

How much does shipping cost?2023-10-11T08:15:46-05:00

We have added the cost of shipping into your order, which includes our costs for shipping materials, ice packs, and expedited shipping.

Where do you ship?2023-10-11T08:16:23-05:00

We ship to the 48 contiguous states in the USA.

Have additional questions?2023-10-11T08:16:52-05:00

Do you have additional questions that we haven’t answered? Please reach out to [email protected].

If you have additional questions about our products, we invite you to visit our Turkey Products FAQ.